physioqi | Scheduling Management

Fisioqi 's activity encompasses different areas of intervention, through a range of different therapeutic methods, with a clear mission that includes improving the quality of life and well-being of its users. As the years passed, a challenge for Fisioqi became increasingly significant, leading them to realize that to facilitate the clinic's growth, it was necessary to improve scheduling management , allowing for better utilization of working time.

The implementation of a system that would solve this challenge came at a time when requests for appointments were constant, which required great logistics and availability, so the changes were immediate and very relevant to the clinic.

About Fisioqi

Fisioqi has a clinical space with several therapeutic methods, licensed by the ERS, multidisciplinary, located in Valbom, Gondomar. Fisioqi cares about its users, so it makes rehabilitation and recovery possible, in order to enhance their health. The treatment is carried out through an individual and personalized follow-up, adapted to the characteristics of each one, using physical exercise as a therapeutic adjunct.

To learn more about this company, we invite you to visit the Fisioqi website.

The Challenge of Scheduling Management at Fisioqi

With Fisioqi's growing success, the volume of work increased, the number of phone calls also increased, the number of appointments also increased and at some point the person responsible for answering calls was no longer able to respond to all requests. So, when the management of consultations started to become unaffordable, the number of unanswered calls to rise exponentially and when the papers around them started to be part of the decoration, then the company had to act.

the turning point

It was in this context that a turning point occurred. Recognizing the urgent need to overcome this difficulty, Fisioqi sought the help and intervention of Samsys, more specifically the Development Team , who, upon understanding the challenge the company was facing, immediately suggested the development of a new website with the implementation of a platform to support business management.

The solution implemented was Scheduling Management, which allows accessing information about the availability of time for scheduling appointments. Thus, the scheduling process is simplified for you and your patient, as the system organizes all the information.

A testimony

" The development team's performance: from the initial process, they demonstrated superiority and cordiality in the way I was received. Their attentiveness to the company's needs was evident at all times, making the achievement of objectives easier, more direct, and more assertive. The boldness and daring ideas proposed in some project parameters were particularly pleasing, showing that a creative process and careful consideration of the company's interests are present, in line with constant communication."

"Over the years, our company has experienced exponential growth, reaching a point where communication with patients was becoming compromised due to the volume of appointments. This project solved scheduling difficulties in several aspects: 24/7 scheduling availability, ease of checking availability, and immediate confirmation of appointments. With this IT platform as a constant resource for users, we feel that our ability to respond to various requests has improved. ” – Márcio Franco, Founder of Fisioqi

How does the Scheduling Management solution work?

This solution makes it possible to manage the scheduling of appointments and other services that require an appointment, including the availability of health professionals, considering days off and vacations, reservation of spaces, etc.

This system for the patient is practical and intuitive, as, by accessing its reserved area on the website, you can schedule and cancel the appointments you want and for the clinic it is excellent, as internal alerts are sent with new appointments and to the patients, with reminders about their appointments.

Find out what steps the patient should take to schedule their appointment and check the simplicity of the process:

1st Choose the category and service you want;

2nd Viewing free schedules for the selected service and choosing the desired schedule;

3rd Creation of a new account on the platform or insertion of personal data if you have a customer account;

4th Passage to a payment section, which is optional and can be via PayPal, credit card, transfer or ATM reference. In this functionality Fisioqi can provide the option of inserting a discount coupon;

5th The patient receives a message confirming the appointment scheduling, as well as the health professional in question and the platform manager.

Test the Scheduling Management functionality.

Main advantages

Not only is scheduling made easier, but reminders are sent by email, preventing you from forgetting.

Furthermore, payment can be made immediately via PayPal, giving the patient the option to pay at the time of scheduling or in person on the day of the appointment.

The advantages don't end there: there's also the possibility of integration with Google Calendar.

In this way, the patient can make their own appointments through the platform, checking the availability of health professionals, considering their days off and vacations. In addition, at the time, the patient can check the value associated with the consultation.

It is also possible to cancel scheduled appointments, although there is a deadline for doing so. This process is as simple as entering each user's personal login details and accessing their appointment history.

This is a solution developed by Samsys to facilitate your work and make the scheduling process simple, as it becomes entirely digital and organized. This method reduces unanswered calls and optimizes employee time, contributing to a happy and productive environment. Would you like to try it?

If you would like to learn more about the Appointment Management solution , please contact us using the form below and attend a free demonstration!