We are available for you

Offering the best solutions in the area of Information and Communication Technologies (ICT) and adapted to the reality of each company, is the Samsys’ central objective.

It is our conviction that this purpose is only fully fulfilled if there is a capacity for monitoring in time and reliable response to each solution that we implement. We do not seek ephemeral relationships with our Partners. We want to earn their trust in the long run. Therefore, we highly value the guarantee of customer support through a team specialized in technical support.

How We Work

Order registration

After submitting a Technical Assistance Request, you will receive a supporting confirmation and your request goes into the system.

Analyse

The request is analysed and directed to a Samsys consultant of the specialized Technical department.

Scheduling

The scheduling of the intervention is carried out considering the nature of urgency, the order of entry and its availability.

Execution

After execution (presence or remote) the intervention is classified by a total resolution or need for its continuity.

The Distance of a Click

Simple • Fast • Effective

We have designed and improved our procedure for registering requests for technical assistance with the aim of improving the response time in the contact between technician and client. With this operation of a few seconds, you will receive our contact. This method allows us to improve and evolve in the implementation of quality control mechanisms of the interventions made by our technicians, as well as in the creation of new and better procedures.

A Competent Team

The Samsys Planning and Support Team is made of qualified professionals with certified training, qualifications that are regularly updated through training.